Your support team is the front line. They're the ones picking up the phone when a customer has a problem. And what's the first thing they do? Start hunting for information.
Ticket comes in on Zendesk or Freshdesk. Customer says, "My order hasn't arrived." Now the support agent has to:
That's 4-5 different systems. Meanwhile, the customer is waiting. And if they call back tomorrow and get a different agent? The whole dance starts again.
We bring all of that context right into the support desk. The moment an agent opens a ticket, they see everything:
Your agent doesn't leave Zendesk. They don't open a new tab. They just... know. Like they have photographic memory of every customer interaction and every system in your company.
Even better - we can let agents take action from within their support desk. Update an order status. Trigger a replacement shipment. Apply a credit. Without logging into three different systems.
A mid-size e-commerce company had support agents spending an average of 4 minutes per ticket just gathering context from different systems. We brought everything into Freshdesk. That dropped to under 30 seconds. Resolution times went down. Customer satisfaction went up. Agents stopped quitting out of frustration.
Your support team should be solving problems, not playing detective.
Tell us what systems your agents are bouncing between. We'll show you how to bring it all together.
Let's Talk